Shipping Policy

Kure Sleep — Shipping Policy

Last updated: 28th October 2026

Kure Sleep partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS who work with local couriers—allowing us to ship direct to your door and proudly offer flat-rate worldwide shipping.

You will be charged when your order is placed. All payments are subject to verification and approval before shipping and may take several days to process. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.

Shipping Process

• Fulfillment: We require between 2–5 business days on average to fulfill your order and transport it to our carrier's sort facility. Some items may take longer, especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues.

• Order Modifications: Once your order has begun processing through our shipping department, we are unable to make any changes (including address changes). We will only ship to the address provided at checkout.

• Shipping Days: We only ship during business days and do not ship on Saturdays, Sundays, or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.

• Multiple Items: For orders with multiple items, products may be shipped separately and received on different dates due to differences in manufacturing partners’ locations.

Order Tracking

All orders are processed with tracking numbers. You will receive an email with your tracking number when your order is dispatched to the carrier's sort facility.

Note: For some shipping companies, it can take several days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no update on your tracking number, please contact us at support@kuresleep.com.

Estimated Delivery Times

Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed. Below are our estimates for your reference:

*Note: The delivery windows listed above are estimates in business/working days and do not include our 2–5 business day order processing time.

While we do everything we can to ensure your order is delivered on time, Kure Sleep cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, statutory holidays, severe weather, labor disputes, protests, etc. These interruptions may cause delays beyond our original delivery estimates.

Duties, Taxes, and Fees

International shipments may be subject to import taxes, duties, and/or customs clearance fees, which are levied once a shipment reaches the recipient's country.

• These fees are the sole responsibility of the recipient.

• Kure Sleep has no control over these charges, nor can we predict what they may be.

• If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary widely by country. If you have questions, we recommend contacting your local customs office for more information.

Lost, Stolen, or Damaged Packages

Kure Sleep is not responsible for lost, stolen, or damaged packages once delivered. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim directly with your respective shipping carrier.

Note: We utilize timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests. If damage is not reported promptly, we may not be able to honor your claim.

Wrong Address Disclaimer

It is the responsibility of the buyer to ensure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make changes once an order has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.

Feedback & Support

We would love to hear your feedback, questions, or concerns! Please feel free to email us at support@kuresleep.com to let us know how we are doing. We take your feedback seriously and are always striving to improve.